Terms of service

Last updated: 7 April 2026

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Section 1 — Status of Rekiddle

We sell products in two ways:

(a) as a resale platform acting as agent for undisclosed individual sellers (each a "Principal") who consign their products with us subject to clause 8. Where we act as agent for an undisclosed Principal, the Principal remains the owner of the product until it is sold, Rekiddle does not take ownership of the products. Rekiddle is authorised by each Principal to enter into sales contracts on their behalf. The contract of sale will be between you and the Principal; or

(b) as the retailer of products owned and sold directly by Rekiddle. The contract of sale will be between you and Rekiddle.

Regardless of whether a product is owned by Rekiddle or sold on consignment, Rekiddle is your point of contact for all customer service, returns and consumer rights matters.

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Section 2 — Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

While our Platform is accessible globally, we do not represent that content available on or through our Platform is appropriate for use or available in locations other than the United Kingdom.

Except as permitted by any applicable law which you and we can't agree to exclude, you mustn't attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of our Platform in any form or media or by any means.

Transmission of viruses, worms or destructive code is prohibited.

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Section 3 — General Conditions

We have full discretion who we sell the products to and reserve the right to reject your order for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer.

We collect and process personal information in connection with your use of the Rekiddle platform. This includes information needed to manage your order, process payments, communicate with you, and comply with our legal obligations. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. Please review it carefully. You can find it here.

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Section 4 — Accuracy of Information

We are not responsible if information made available on this site is inaccurate, incomplete or not current.

The material on this site and images and descriptions of any products provided by us on our Platform is provided for illustrative purposes and general information only and should not be relied upon as the sole basis for decision-making. Any reliance is at your own risk. To the extent permitted by law, we exclude all warranties and representations with regards to the quality and suitability of any products displayed on our website. Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date.

This clause does not affect your legal and statutory rights when ordering products via our Platform.

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Section 5 — Prices and Payment

The prices of the products will be as quoted on our Platform at the time you submit your order. These prices include VAT or other applicable sales tax. Prices for products are subject to change without notice, but changes will not affect any order you have already placed. We may modify or discontinue the Service (or any part thereof) without notice, but changes will not affect any order you have already placed. To the extent permitted by law, we are not liable for any modification, price change, suspension or discontinuance.

Payment must be made by an accepted credit or debit card through the Platform.

If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

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Section 6 — Products or Services

Once you have chosen the products you wish to purchase, you can submit your order by clicking the "place my order" or similar button. On receipt of your order, we will notify you by email that your order has been received and is being processed. We will notify you by email if your order is accepted.

The products are pre-owned and are sold on an 'as described' basis according to their condition grading at the time of sale. Pre-owned items may show signs of prior use. A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.

We take reasonable steps to inspect, clean, grade and verify items before sale, including checks against publicly available recall information. We do not knowingly list products subject to an active UK recall. However, we cannot guarantee that all recalled or defective items are identified. Where we become aware of a recall after sale, we will use reasonable endeavours to notify affected customers.

It remains your responsibility to ensure that any product purchased is suitable for its intended user, used in accordance with the manufacturer's instructions, and complies with applicable safety standards. This includes following any weight, age, installation and usage restrictions.

Some products may be partially disassembled for shipping. While we follow manufacturer guidance when disassembling, it is your responsibility to follow the product manual and assemble the product safely. Rekiddle accepts no liability for accidents, damage, or injury arising from improper assembly or use.

We may limit sales of products or services to any person, region or jurisdiction. All descriptions are subject to change without notice. We may discontinue any product at any time.

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Section 7 — Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information, and promptly update details as necessary to allow completion of transactions.

See our Refund & Returns Policy (below) for further information.

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Section 8 — Returns & Cancellations

As a consumer, you have a statutory right to cancel most online purchases within 14 days of delivery ("cooling-off period"), if you are domiciled in the United Kingdom or European Union and have purchased products via our Platform, except for goods that are:

• personalised or made to your specifications;
• sealed for hygiene or health protection purposes and unsealed after delivery (e.g. certain baby feeding products).

To cancel, you must notify us within 14 days of delivery. If the products are split into several deliveries over different days, the period runs from the day after the last delivery.

To let us know you want to cancel your order, contact our Customer Service Team via our returns portal.

If the product has already been delivered to you, you have to return the product at your own cost in accordance with our Returns Policy (as amended from time to time). For help with returns, including our courier collection arrangements for larger items, please see our Returns Policy.

We will refund the purchase price and standard delivery costs of the initial delivery (less any costs of return in accordance with our Returns Policy) within 14 days of receiving the product back (or receiving evidence you've sent it to us). We reduce your refund if you have damaged a product. If the product hasn't been dispatched to you, we refund you as soon as possible and within 14 days of you telling us that you want to cancel your order.

We refund you by the method you used for payment. We don't charge a fee for the refund. This does not affect your statutory rights where items are faulty, misdescribed or otherwise fail to meet legal standards.

We will primarily deal with any of your queries or issues relating to a product ("Dispute"). In the event that any dispute cannot be resolved, we may disclose the seller's identity to you and your identity to the seller, in order for you and the seller to resolve the Dispute.

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Section 9 — Delivery & Risk of Loss

Risk in products passes to you once delivered. Title passes once full payment is received. Delivery dates are estimates only; we are not liable for delays outside our reasonable control.

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Section 10 — Optional Tools

We may provide access to third-party tools on an "as is" basis, with no liability for their use.

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Section 11 — Third-Party Links

We are not responsible for third-party websites or materials linked from our site. Transactions with third parties are at your own risk.

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Section 12 — User Content

If you submit comments, suggestions or other content, you grant us a non-exclusive, royalty-free licence to use them. You agree not to post unlawful or harmful content.

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Section 13 — Personal Information

Your submission of personal information is governed by our Privacy Policy, which complies with UK GDPR.

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Section 14 — Errors and Omissions

We reserve the right to correct errors, inaccuracies or omissions, including after orders are submitted.

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Section 15 — Disclaimer of Warranties; Limitation of Liability

All products sold through our platform are secondhand goods originally manufactured by third-party brands. Rekiddle does not manufacture, design, or brand products listed on our site. All items are sold secondhand and "as is," reflecting their pre-owned condition, without warranties, express or implied.

Rekiddle provides no manufacturer warranties.

To the extent permitted by law, we're not responsible for losses you suffer caused by us breaching this contract if the loss is:

• unexpected, i.e. it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it; or
• avoidable, i.e. something you could have avoided by taking reasonable action.

Please note that we only provide our Platform for domestic and private use. To the extent that you purchase a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot be limited under UK law.

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Section 16 — Indemnification

You agree to indemnify and hold Rekiddle harmless from claims arising from your breach of these Terms.

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Section 17 — Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including strikes, labour disputes, natural disasters, transport disruption, pandemics, or acts of government.

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Section 18 — Severability

If any provision of these Terms is unlawful or unenforceable, the remainder shall remain in effect.

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Section 19 — Assignment

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

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Section 20 — Termination

Either party may terminate these Terms at any time by giving the other party notice on the Platform or via email. Rights, remedies, obligations and liabilities incurred before termination survive termination.

We can end our contract with you for a product and claim any compensation due to us if:

• you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or
• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

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Section 21 — Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and us and supersede any prior agreements.

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Section 22 — Governing Law

Please note that these terms of service, their subject matter and their formation, are governed by the laws of England and Wales. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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Section 23 — Safety and Product Recalls

We take reasonable steps to check whether products listed have been subject to a UK safety recall. We do not knowingly list recalled products. However, we cannot guarantee that every product is unaffected by a recall or advisory. You agree to review safety notices and confirm suitability before use.

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Section 24 — Contact Information

Questions should be sent to hello@rekiddle.com.

Rekiddle Limited
128 City Road, London, United Kingdom, EC1V 2NX
Company Number: 15687459