Information for Existing Customers and Sellers
I’ve placed an order. Will it still arrive?
I’ve placed an order. Will it still arrive?
Yes. We’ll fulfil every existing order, and delivery usually takes 3 to 4 working days from dispatch. If you’re worried about your order, email us at hello@rekiddle.com.
Can I still return something?
Can I still return something?
Yes. You can request a return within 14 days of receiving your order, in line with our returns policy. Your statutory consumer rights are not affected.
I’m a seller. Will I still be paid?
I’m a seller. Will I still be paid?
Yes, your payout will be processed 14 days after the customer receives the order to account for our buyer return window.
We’ve emailed sellers about their unsold items. If you haven’t seen that email, please get in touch.
Who can I contact with questions?
Who can I contact with questions?
Email hello@rekiddle.com about orders, returns, refunds, payouts or unsold items. We’re a small team and will reply within 2 working days.
